Returns & Refunds
We want you to love your purchase, but if it’s not quite right, you have 30 days from the date of receipt to request a return or exchange.
Return & Exchange Options
You can choose to:
- Exchange for the same item in a different size
- Receive a gift card for future purchases
- Get a refund to your original payment method
How to Start a Return
Use our Return and Exchange Portal to process your return in just a few steps. If you run into any issues, contact us at gkey@germankabirski.com for assistance.
Damaged or Defective Items
If your item arrives damaged or doesn’t meet our quality standards, you can still return it even after the 30-day window. Just send:
- A photo of the issue
- A brief description
- Your order number
Email everything to gkey@germankabirski.com, and we’ll work to resolve the issue quickly.
Refunds
Refunds for website purchases will be processed back to the original payment method within 5 business days after approval.
For orders placed via Facebook, we will request your bank or PayPal details securely to process the refund.
For refund inquiries, contact us at gkey@germankabirski.com.
Return Restrictions
To ensure a smooth return process, please note:
- Items must be in new and unused condition
- Returns will not be accepted if the product is:
- Worn, used, or altered
- Incomplete or broken
- Marked as Final Sale, Clearance, or discounted by more than 50% (unless defective)
All returns and exchanges are subject to a quality inspection before approval.
Shipping charges are non-refundable.Gift cards cannot be returned.
Warranty
All GK.ey jewelry is covered by a 1-year warranty from the date of receipt. This covers:
- Production defects affecting metal, plating, or structure
- Shipping damage related to craftsmanship or materials
- Gemstone defects caused by manufacturing flaws
For more details, visit our Warranty Policy.
International Orders
The return process is the same for international orders, except:
- No exchanges are available—only gift cards or refunds
- Customers cover return shipping costs
To return an item, email us at gkey@germankabirski.com and ship the package to:
Ship To: GK.ey Fulfillment
Address: 6605 Roxburgh Dr, Suite 400, Houston, TX 77041, USA
Contact Person: GK.ey Fulfillment
Email tracking number to: gkey@germankabirski.com